Tiedbook · Operated by MRSLM Group LLC Last updated: October 20, 2026
This policy forms part of our Terms of Service. Capitalised terms have the meanings given there. It applies to all Subscriptions bought directly from Tiedbook through our website.
Part A — Refunds
1. Free trial
1.1 New users can try Tiedbook free for 7 days. No payment card is required, so nothing is charged during or at the end of the Trial, and the Trial never turns into a paid Subscription unless you choose a plan and complete checkout.
2. 30-day money-back guarantee
2.1 What it covers. If you are not satisfied, you can request a full refund of the first payment for a new Subscription within 30 days of the date of that payment. This applies to all plans: Monthly ($29), Annual ($249) and Founding ($199).
2.2 What happens when you use it. We refund the payment in full, cancel the Subscription, and your access to paid features ends when the refund is processed. You can still export your data (Part C).
2.3 No reason needed. You do not have to explain why, although we welcome feedback.
2.4 Once per customer. The guarantee applies to your first paid Subscription with Tiedbook. It does not apply again if you subscribe a second time after receiving a refund, or if you open additional accounts to obtain repeated refunds. We may decline a refund where there is clear evidence of fraud or abuse (for example, use of the Service in breach of the Acceptable Use Policy), to the extent the law allows.
2.5 Switching plans. If you switch from Monthly to Annual (or the reverse) within 30 days of your first payment, the guarantee covers the total you paid us in that first 30-day window.
3. Renewals
3.1 General rule. Subscriptions renew automatically (see Section 12 of the Terms). Because you can cancel at any time before a renewal, and because we send reminders before annual renewals, renewal payments are not refundable, except as described below or where the law requires a refund.
3.2 Annual renewal grace period. If your annual Subscription (Annual or Founding) renews and you cancel and request a refund within 7 days after the renewal charge, we will refund that renewal payment in full.
3.3 Monthly renewals. Monthly renewal payments are not refunded. If you cancel, you keep access until the end of the month you have paid for and will not be charged again.
3.4 Our errors. If we charge you incorrectly (for example, a duplicate charge, a charge after you canceled, or a charge at a price we did not give you notice of), we will refund the incorrect amount in full, whenever you tell us.
3.5 Service changes or termination by us. If we discontinue the Service, terminate your Account without cause, or remove a material feature during a period you have prepaid, we will refund the unused part of your prepaid fees on a pro-rata basis, as set out in the Terms.
4. Where the law gives you more
4.1 EEA, UK and Swiss consumers. You may have a statutory right to withdraw from a contract for digital services within 14 days of purchase. Our 30-day guarantee on first payments is designed to give you at least that protection, and we will not ask you to give up your withdrawal right as a condition of starting the Service.
4.2 Other mandatory rights. If a law where you live entitles you to a refund that this policy does not mention, we will honor it. Nothing in this policy limits your rights under applicable consumer law.
5. How to request a refund
5.1 Email support@tiedbook.com from the email address on your Account, with the subject line "Refund request." Please include the date of the charge, or the receipt or invoice number if you have it.
5.2 We will confirm receipt and tell you whether the request qualifies, normally within 2 business days.
6. How and when refunds are paid
6.1 Approved refunds are issued through Stripe to the original payment method, in the original currency (USD). We cannot refund to a different card or account.
6.2 We aim to process approved refunds within 5 business days of approval. Your bank or card issuer then typically takes 5 to 10 business days to show the refund on your statement; the exact timing is controlled by them.
6.3 Refunds cover the amount you paid us, including any tax we collected on it. We cannot refund foreign-exchange or bank fees charged by your own bank.
7. Chargebacks and payment disputes
7.1 Please contact us first. If something looks wrong on your statement, email support@tiedbook.com. We can usually fix billing problems the same day, which is faster and simpler for you than a bank dispute.
7.2 If you open a dispute. If you file a chargeback or dispute with your bank, we may suspend your Account while the dispute is open and may share with Stripe and your bank the records that show the charge was authorized and how the Service was provided, such as your acceptance of the Terms and automatic-renewal terms, your receipts, renewal reminders, cancellation records, login and usage history, and our correspondence with you.
7.3 Outcome. If the dispute is resolved in your favor, the matter is closed. If it is resolved in our favor, the original charge stands and remains payable. If a chargeback is filed for a charge that was authorized and not refundable under this policy, we may close the Account. Filing a dispute does not change your right to export your data.
7.4 Unauthorized charges. If you believe someone used your card without permission, contact your bank immediately and let us know at security@tiedbook.com.
Part B — Cancellation
8. How to cancel online
You can cancel at any time, online, without contacting us:
- Sign in at https://tiedbook.com.
- Open Settings → Billing.
- Click Cancel subscription and confirm.
That's it. You will see confirmation on screen and receive a confirmation email. We do not require you to call, chat or talk to anyone to cancel. If we ever show an offer during cancellation, it will include a clear, prominent option to continue canceling.
Prefer email? You can also cancel by emailing support@tiedbook.com from the email address on your Account with the subject line "Cancel my subscription." We will cancel it and confirm by email. A cancellation is effective from when we receive your email, even if our confirmation arrives later.
9. When cancellation takes effect
9.1 End of the paid period. Unless you ask us to end it immediately, cancellation takes effect at the end of your current Billing Period. You keep full access until then, and you will not be charged again.
9.2 Immediate cancellation. If you request a refund under the 30-day guarantee or the annual renewal grace period, cancellation takes effect when the refund is processed.
9.3 Changing your mind. Until the end of your paid period, you can resume your Subscription from Settings → Billing without losing anything.
9.4 Trials. There is nothing to cancel at the end of a Trial, because no card is taken and nothing renews.
10. Founding price after cancellation
If you hold the Founding price and cancel, the Founding price ends when your Subscription ends. If you subscribe again later, the prices then in effect will apply. The founding price is $199 per year for the first 300 founding members, and it continues only while that subscription stays active without a lapse.
Part C — Your data after cancellation
11. Export and deletion
11.1 Export. After your Subscription ends, you can still sign in and export your journal (in common formats such as CSV) for at least the period described in our Privacy Policy.
11.2 Retention. We keep your Account and Customer Data for 12 months after your Subscription ends so you can come back or export it, and then delete it, unless you delete it sooner. Billing records and records of your consent to automatic renewal are kept for the periods the law requires.
11.3 Delete now. You can delete your Account and all Customer Data at any time from Settings, or by emailing legal@tiedbook.com. Deletion is permanent, so export first.
11.4 API keys. When you cancel, any connected sync stops. We recommend that you also remove any API Key from Tiedbook and revoke it in your platform's settings.
12. Contact
MRSLM Group LLC (doing business as Tiedbook) 7095 Hollywood Blvd #484, Los Angeles, CA 90028 Billing, refunds and cancellation: support@tiedbook.com Legal and privacy: legal@tiedbook.com
Related: Terms of Service · Privacy Policy · Pricing · FAQ