Terms of Service

Tiedbook · Operated by MRSLM Group LLC Last updated: October 20, 2026 Effective: October 20, 2026

Contents

1. Agreement to these Terms
2. Definitions
3. Eligibility
4. Your Account
5. The Service and Your License to Use It
6. Your Data and the License You Give Us
7. Free Statement Check
8. Third-Party Platforms, Exports and API Keys
9. Data Accuracy and Prop-Firm Information
10. Not Investment Advice; Regulatory Status
11. Risk Disclosure and Hypothetical Performance
12. Subscriptions, Billing and Automatic Renewal
13. Free Trial
14. Price Changes
15. Refunds, Cancellation and Chargebacks
16. Beta Features and Planned Features
17. Availability and Support
18. Acceptable Use
19. Suspension and Termination; Your Data Afterwards
20. Intellectual Property, Feedback and Copyright Complaints
21. Disclaimers of Warranties
22. Limitation of Liability
23. Indemnification
24. Dispute Resolution: Binding Individual Arbitration and Class-Action Waiver
25. Governing Law and Venue
26. Export Controls and Sanctions
27. Changes to the Service and to these Terms
28. Notices and Electronic Communications
29. General Terms
30. Contact

1. Agreement to these Terms

1.1 These Terms of Service (the "Terms") are a binding agreement between you and MRSLM Group LLC, a Florida limited liability company doing business as Tiedbook ("Tiedbook," "we," "us" or "our"). They govern your access to and use of the website at https://tiedbook.com, the Tiedbook web application (including when installed on a phone or computer as a web app), the free Statement Check tool, and any related software, content, documentation and support (together, the "Service").

1.2 You accept these Terms when you create an account, start a trial, buy a subscription, tick a box or click a button that refers to them, or otherwise use the Service. If you do not agree, do not use the Service.

1.3 These Terms include the following policies, which form part of the agreement:

Our Security, Sub-processors, Accessibility, About and FAQ pages are informational. They describe how we work but do not add contractual promises beyond these Terms.

1.4 Section 24 contains a binding arbitration agreement and a class-action and jury-trial waiver that apply to users in the United States. Please read it carefully.

2. Definitions

In these Terms:

• "Account" means the account you create to use the Service.
• "Customer Data" means everything you or your Account put into the Service, including Trade Data, notes, tags, journal entries, settings, column mappings and files you upload, plus any outputs the Service generates from them for you.
• "Trade Data" means your trade history, fills, orders, executions, positions, fees, account balances, statements and similar records that you import, sync or enter.
• "Third-Party Platform" means any broker, futures commission merchant, trading platform, data provider, clearing firm or proprietary trading ("prop") firm, including (without limitation) NinjaTrader, Tradovate, Rithmic, Topstep, TopstepX, ProjectX, Sierra Chart and Interactive Brokers. None of them is affiliated with us (see /disclaimer).
• "API Key" means a credential, token or key issued by a Third-Party Platform that you give us so that the Service can read data from that platform on your behalf.
• "Subscription" means a paid plan for the Service, billed monthly or annually.
• "Billing Period" means the month or year for which a Subscription fee is charged.
• "Trial" means the free trial period described in Section 13.
• "Beta Feature" means any feature, import format, parser or tool that we label "Beta," "preview," "experimental" or similar.
• "Statement Check" means the free tool at /check that processes a file inside your browser.
• "Consumer" means an individual who uses the Service mainly for personal purposes. Some laws give Consumers rights that cannot be waived; nothing in these Terms takes those rights away.

Headings are for convenience only. "Including" means "including without limitation."

3. Eligibility

3.1 Age. You must be at least 18 years old (or the age of majority where you live, if older) to use the Service. The Service is not directed to anyone younger, and we do not knowingly allow them to use it.

3.2 Capacity and authority. You must be able to enter into a binding contract. If you use the Service on behalf of a company or other organization, you confirm that you are authorized to accept these Terms for it, and "you" includes that organization.

3.3 Legal restrictions. You may not use the Service if you are barred from doing so under the laws of the United States or any other applicable country, including the sanctions and export rules in Section 26.

3.4 One person per Account. Each Account is for one individual. You may not share login details or let others use your Account.

4. Your Account

4.1 Accurate information. Give us accurate, complete and current information when you register and keep it up to date, especially your email address, because we use it for billing, security and legal notices.

4.2 Security. Keep your password and any sign-in links private, use a strong and unique password, and tell us at once at security@tiedbook.com if you suspect unauthorized access. You are responsible for activity under your Account, except to the extent it is caused by our breach of these Terms or our failure to take reasonable security measures.

4.3 Our right to refuse or reclaim. We may refuse a registration or reclaim a username that impersonates someone, infringes rights or is misleading.

5. The Service and Your License to Use It

5.1 What the Service does. Tiedbook helps you organize and analyze your own trading history. Depending on your plan and the features available at the time, the Service may include: importing files from Third-Party Platforms; a column mapper for other files; optional read-only data sync with supported platforms; a P&L calendar; fee rebuilding and reconciliation of your journal to your broker statement; prop-firm rule tracking; a payout-readiness planner; a fee-leak report; a mistake detector; an edge finder; and replay of your own recorded fills. Current features are described at /features and /imports.

5.2 What the Service does not do. The Service does not place, change or cancel orders; it does not hold, move or have custody of money or assets; it does not provide trading signals, recommendations or investment, tax, legal or accounting advice; and it does not manage any account.

5.3 Your license. Subject to these Terms and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own trading-journal purposes during your Trial or Subscription.

5.4 Restrictions. You may not, and may not let anyone else: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile or try to extract source code or non-public interfaces, except where the law expressly allows this despite this restriction; (c) sell, resell, rent, sublicense or offer the Service to others as a service bureau; (d) remove proprietary notices; (e) access the Service to build a competing product or to copy its features, design or presets; or (f) do anything prohibited by our Acceptable Use Policy.

5.5 Reservation of rights. We and our licensors own the Service, including its software, design, text, fee presets, rule presets, documentation and trademarks. No rights are granted other than those expressly stated.

6. Your Data and the License You Give Us

6.1 You own your data. As between you and us, you own your Customer Data, including your Trade Data. We claim no ownership over it.

6.2 The limited license we need. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, back up, display to you and otherwise use your Customer Data only as needed to: (a) provide, maintain, secure and support the Service for you; (b) prevent fraud and abuse and enforce these Terms; (c) comply with law; and (d) act on your instructions. This license ends when your Customer Data is deleted from our systems as described in Section 19 and our Privacy Policy, except for copies we must keep by law and backups that expire on their normal schedule.

6.3 What we will not do. We will not sell your Customer Data, not use your Trade Data to trade, not share your Trade Data with any broker or prop firm except at your direction, and not publish your trading results.

6.4 Aggregated, de-identified information. We may create and use information that is aggregated and de-identified so that it does not identify you or any individual, such as counts of how often an import format fails, to operate and improve the Service. We will not try to re-identify it and will contractually require anyone we share it with not to either.

6.5 Your responsibilities. You confirm that you have the right to upload and use your Customer Data and that doing so does not breach any law, any contract (including your agreements with Third-Party Platforms) or anyone else's rights. Do not upload other people's personal information unless you have a lawful basis to do so, and do not upload payment card numbers, government ID numbers or passwords to the Service except in the specific fields designed for them.

6.6 Keep your own copies. We take reasonable steps to protect and back up the Service (see /security), but no system is perfect. Keep the original exports and statements from your Third-Party Platforms, and export your journal from time to time.

7. Free Statement Check

7.1 The Statement Check at /check is free and requires no account. It is designed to read your file inside your browser; the file is not uploaded to our servers for that tool. Clearing or closing the page clears the result.

7.2 Statement Check results are estimates based on the file you provide and on illustrative fee presets. They are provided "as is," for information only, and are subject to Sections 9, 10, 21 and 22.

8. Third-Party Platforms, Exports and API Keys

8.1 You are responsible for your platform terms. Your use of any Third-Party Platform is governed by your agreement with that platform, not by these Terms. You are solely responsible for making sure that exporting your data, creating an API Key, and using it with Tiedbook are permitted by your broker's, platform's and prop firm's terms and rules. If a Third-Party Platform objects, stop using the relevant feature and tell us.

8.2 Read-only sync. Where we offer sync (currently an optional read-only TopstepX/ProjectX sync), it uses an API Key that you create and give us. We design our integration to request read-only data and to block order-related functions. You can revoke the key at any time in the Third-Party Platform and remove it from Tiedbook.

8.3 How we treat API Keys. We store API Keys in encrypted form and use them only to retrieve the data you asked us to retrieve. We never ask for your broker or prop-firm password. See /security.

8.4 Your control. You must create keys with the narrowest permissions the platform allows, keep your platform account secure, and revoke any key you believe has been exposed.

8.5 No responsibility for third parties. Third-Party Platforms can change, rename or remove export formats, APIs, fee schedules or rules at any time, or suffer outages. We are not responsible for any Third-Party Platform, its availability, its data, its errors or its changes, or for any resulting interruption or inaccuracy in the Service. We will make reasonable efforts to adapt supported formats, but we do not promise to support any particular format or integration indefinitely.

8.6 No affiliation. Naming a Third-Party Platform only identifies file or data compatibility. It does not mean that the platform endorses, sponsors or is affiliated with Tiedbook. See /disclaimer.

9. Data Accuracy and Prop-Firm Information

9.1 Calculations can be wrong. The Service rebuilds trades, fees, P&L, statistics and reconciliations from the data you provide and from presets we maintain. Files can be incomplete, mislabeled, in an unexpected time zone or format, or change without notice; parsers and presets can contain errors. Imports, calculations, fee rebuilds, reconciliations, statistics and reports may contain errors or omissions.

9.2 You must verify. Your broker's or clearing firm's official statements are the authoritative record of your trades, fees and balances. You are responsible for checking anything that matters against those official records before relying on it for any purpose, including trading, tax, accounting, payout requests or disputes with a Third-Party Platform.

9.3 Prop-firm rules are informational. Prop-firm rules, limits, drawdown calculations, consistency calculations, fee presets and payout-readiness indicators shown in the Service are derived estimates for your information only. They are based on publicly available information as of the date shown and on the data you uploaded. Firms change their rules, sometimes without notice, and our presets may be incomplete or out of date. Your prop firm's own dashboard, rules and decisions are always authoritative. A Tiedbook indicator that an account is "within limits" or "payout-ready" is not a guarantee that the firm agrees or will pay.

9.4 Not tax or accounting records. The Service is not a tax-reporting or bookkeeping system of record. Consult a qualified professional.

10. Not Investment Advice; Regulatory Status

10.1 No advice. Everything in the Service and on our website, including statistics, "edges," "mistakes," fee-leak findings, payout planning, replays, calculators, articles and support replies, is general information about your own historical data. None of it is investment, trading, financial, tax or legal advice, a recommendation, an offer or a solicitation to buy or sell any futures contract, option, security or other financial product, or an endorsement of any strategy. Labels such as "edge" or "mistake" describe patterns in your past data based on rules you can inspect; they do not predict future results or tell you what to do.

10.2 Regulatory status. MRSLM Group LLC is not registered with the U.S. Commodity Futures Trading Commission (CFTC), the National Futures Association (NFA), the U.S. Securities and Exchange Commission (SEC) or any state or foreign regulator in any capacity. We are not a broker, futures commission merchant, introducing broker, commodity trading advisor (CTA), commodity pool operator, investment adviser or broker-dealer, and we do not provide personalized advice. The Service is a software tool that you use to review your own records.

10.3 Your decisions. You alone are responsible for your trading decisions and their results. Consult a properly licensed professional before making financial decisions.

11. Risk Disclosure and Hypothetical Performance

11.1 Futures risk. Trading futures and options on futures involves substantial risk of loss and is not suitable for every person. Because futures are leveraged, a small market movement can produce large losses, and you can lose more than the amount you deposited or the amount you intended to risk. Prop-firm evaluations and funded programs are products of third parties whose rules, fees and payout decisions are outside our control; passing an evaluation or reaching a payout threshold is never guaranteed. Past performance, including the performance shown in your own journal, is not indicative of future results. Read the full Risk Disclosure.

11.2 Hypothetical and simulated results. Some features show results that did not actually happen, such as replays, "what if" fee comparisons, payout planning, calculator outputs, sample or demo data, and results from simulated or evaluation accounts. The following statement, prescribed by CFTC Rule 4.41(b)(1), applies to any such results:

11.3 Sample data. Example figures on our website and in demo accounts are illustrative and are not the results of any customer.

12. Subscriptions, Billing and Automatic Renewal

12.1 Plans and prices. Current prices are shown at /pricing and at checkout, in U.S. dollars (USD). At the date of these Terms they are:

The price, billing frequency and renewal terms shown at checkout and in your confirmation email control if they differ from this table.

12.2 AUTOMATIC RENEWAL DISCLOSURE. When you buy a Subscription, it renews automatically at the end of each Billing Period for another Billing Period of the same length (monthly or yearly), and we (through our payment processor, Stripe) will charge your payment method the then-current price for your plan, plus any applicable taxes, at the start of each new Billing Period, until you cancel. You can cancel at any time online in your Account under Settings → Billing → Cancel subscription, or by emailing support@tiedbook.com. Cancellation stops future charges; see Section 15 and our Refund & Cancellation Policy.

12.3 Your consent. Before we charge you, we will show these automatic-renewal terms clearly and next to the purchase button and ask for your express, affirmative consent to them. By completing the purchase you authorize recurring charges as described. We keep a record of your consent for at least the period required by law.

12.4 Confirmation and reminders. After purchase we will email you an acknowledgment with the plan, price, billing frequency, renewal terms, how to cancel and our contact details, in a form you can keep. For annual plans, we will email you a reminder at least 15 and no more than 45 days before each renewal, stating the renewal date, the amount, and how to cancel. We will also send any annual reminder and other notices required by applicable automatic-renewal laws. If you are a California resident, these notices are sent to meet California Business and Professions Code §17600 and following.

12.5 Payment. Payments are processed by Stripe, Inc. and its affiliates ("Stripe"). You authorize Stripe to charge your chosen payment method. We do not receive or store your full card number. Your payment information is handled under Stripe's terms and privacy policy. You must keep your payment details current.

12.6 Failed payments. If a charge fails, we or Stripe may retry it over a reasonable period and email you. If payment is not completed, we may downgrade or suspend paid features until it is. Suspension for non-payment does not delete your data immediately; see Section 19.

12.7 Taxes. Prices do not include sales tax, VAT, GST or similar taxes unless checkout says so. Where we are required to collect such taxes, we will show them at checkout and add them to your charge. You are responsible for any taxes that apply to your purchase, other than taxes on our income.

12.8 Plan changes. If you switch between monthly and annual billing, checkout or your Account will show how the change is applied (for example, whether it takes effect immediately with a prorated charge or credit, or at the next renewal) before you confirm.

12.9 Billing errors. If you think we billed you incorrectly, email support@tiedbook.com within 60 days of the charge so we can investigate. This does not limit any right you have under law or your card issuer's rules.

13. Free Trial

13.1 New users may be offered a 7-day free trial. No payment card is required to start it.

13.2 No automatic charge. Because we do not take a card for the Trial, the Trial does not convert into a paid Subscription automatically, and you will not be charged when it ends. To keep using paid features after the Trial, you must choose a plan and agree to its terms at checkout. If you do not, paid features stop at the end of the Trial.

13.3 Your data after the Trial. If you do not subscribe, your Account and Customer Data remain available for export for at least 30 days after the Trial ends, after which we may delete them in line with our Privacy Policy. You can delete them sooner yourself.

13.4 Limits. Trials are limited to one per person. We may refuse, end or change a Trial offer that is being abused. We may change or withdraw Trial offers for new sign-ups at any time; that will not shorten a Trial you have already started.

14. Price Changes

14.1 We may change Subscription prices from time to time. Price changes never apply to a Billing Period you have already paid for.

14.2 We will give you at least 30 days' notice by email before a price increase applies to your Subscription (and, where a law requires a notice window, within that window, for example at least 7 and no more than 30 days for California residents who accept a fee change). The notice will state the new price, when it takes effect and how to cancel.

14.3 If you do not want to pay the new price, cancel before it takes effect. If you do not cancel, the new price applies from your next renewal. Where the law requires your affirmative consent to a price increase, we will ask for it, and if you do not give it, your Subscription will end at the close of your current Billing Period.

15. Refunds, Cancellation and Chargebacks

15.1 Cancellation. You can cancel online at any time, without contacting us, in a few clicks under Settings → Billing. We do not make you call, chat or speak to a retention agent. If we show you an offer when you cancel, it will include a clear option to continue canceling. Unless you request otherwise, cancellation takes effect at the end of your current Billing Period; you keep access until then and will not be charged again.

15.2 Refunds. Your first payment for a new Subscription is covered by a 30-day money-back guarantee. Other refund terms, including how renewals are treated, are in our Refund & Cancellation Policy, which forms part of these Terms. Except as stated there or required by law, fees are non-refundable.

15.3 Statutory rights. If you are a Consumer in the European Economic Area (EEA), the United Kingdom or Switzerland, you may have a legal right to withdraw from a contract within 14 days. Our 30-day guarantee on first payments is designed to be at least as generous. Nothing in these Terms limits rights that you have under mandatory consumer law.

15.4 Chargebacks. If you have a billing problem, please contact us first at support@tiedbook.com; we can usually resolve it faster than your bank. If you file a chargeback or payment dispute, we may provide your bank and Stripe with relevant records (such as your consent to these Terms, your purchase and usage history, and our communications) and may suspend the Account while the dispute is open. If a dispute is decided in our favor, the charge remains payable. If you file a chargeback for a charge you authorized and that was not refundable, we may close the Account. This does not limit your rights under card-network rules or law to dispute charges you did not authorize.

16. Beta Features and Planned Features

16.1 Beta Features. Beta Features, including import formats labeled "Beta" at /imports, are offered for evaluation. They may be incomplete, may give wrong results, and may be changed or withdrawn at any time. Beta Features are provided "as is" with no warranty of any kind, and you should check their output with particular care.

16.2 Planned features. Anything we describe as planned, upcoming or on a roadmap (for example, a NinjaTrader add-on or additional live sync) is a statement of current intention, not a promise. Do not buy a Subscription expecting a feature that is not yet available.

17. Availability and Support

17.1 No SLA. We work to keep the Service available and reliable, but we do not guarantee any particular uptime, response time or availability, and these Terms include no service level agreement. The Service may be unavailable during maintenance, upgrades, emergencies or outages of our providers or Third-Party Platforms.

17.2 Support. We provide support by email at support@tiedbook.com on a reasonable-efforts basis. We do not promise a specific response time.

18. Acceptable Use

You must follow our Acceptable Use Policy. In short: use the Service lawfully and only for your own data; do not attack, overload, scrape or probe it; do not try to use it to place orders or to access accounts that are not yours; do not share your Account; and do not upload malicious or infringing content.

19. Suspension and Termination; Your Data Afterwards

19.1 By you. You can stop using the Service at any time, cancel your Subscription online (Section 15) and delete your Account in Settings.

19.2 Suspension by us. We may suspend all or part of your access, with notice where reasonably practicable, if: (a) you materially breach these Terms or the Acceptable Use Policy; (b) your use poses a security, legal or operational risk to us, other users or third parties; (c) payment is overdue; (d) we are required to by law, a court or a regulator; or (e) a Third-Party Platform requires us to stop an integration. We will limit a suspension to what is reasonably necessary and lift it once the cause is resolved.

19.3 Termination by us. We may terminate your Account: (a) for material or repeated breach, fraud, abuse or illegal use, immediately; or (b) for any other reason, including discontinuing the Service, on at least 30 days' notice. If we terminate under (b), or terminate because we discontinue the Service, we will refund the unused portion of any prepaid fees on a pro-rata basis. No refund is due if we terminate under (a), except where the law requires it.

19.4 Export after termination or cancellation. After your Subscription ends for any reason other than termination for illegal use, we will keep your Customer Data available for you to export (in a common format such as CSV) for at least 30 days. After that, we may delete it in line with our Privacy Policy.

19.5 Deletion. You can delete your Account and Customer Data at any time from Settings or by emailing legal@tiedbook.com. Deletion from active systems happens promptly; residual copies in backups are overwritten on the normal backup cycle, and we keep only what the law requires (for example, billing and tax records and records of your consent to automatic renewal). Deletion cannot be undone, so export first.

19.6 Survival. Sections 2, 6.4, 9, 10, 11, 15.4, 19, 20, 21, 22, 23, 24, 25, 26, 28 and 29, and any amounts owed, survive termination.

20. Intellectual Property, Feedback and Copyright Complaints

20.1 Our marks. "Tiedbook," our logo and related names are trademarks of MRSLM Group LLC. Third-party names and logos belong to their owners; see /disclaimer.

20.2 Feedback. If you send us ideas, suggestions or feedback ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation to you. We will not identify you publicly as the source without your permission. Feedback does not include your Customer Data.

20.3 Copyright complaints. We respond to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act. See our Copyright (DMCA) Policy. We may terminate the Accounts of repeat infringers.

21. Disclaimers of Warranties

21.1 TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, INCLUDING STATEMENT CHECK, BETA FEATURES, PRESETS, CALCULATIONS AND ALL CONTENT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

21.2 WITHOUT LIMITING THE ABOVE, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (B) ANY IMPORT, CALCULATION, FEE PRESET, RULE PRESET, RECONCILIATION, STATISTIC OR REPORT WILL BE ACCURATE, COMPLETE OR CURRENT; (C) THE SERVICE WILL WORK WITH ANY PARTICULAR THIRD-PARTY PLATFORM, FILE FORMAT OR DEVICE; (D) DEFECTS WILL BE CORRECTED; OR (E) USING THE SERVICE WILL IMPROVE YOUR TRADING, HELP YOU PASS ANY EVALUATION OR OBTAIN ANY PAYOUT.

21.3 Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply to the fullest extent allowed, and any implied warranty that cannot be excluded is limited to the shortest period the law allows.

22. Limitation of Liability

22.1 Excluded damages. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MRSLM GROUP LLC OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS OR LICENSORS (THE "TIEDBOOK PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY TRADING LOSSES, LOST PROFITS, LOST OPPORTUNITIES, FAILED EVALUATIONS, DENIED OR DELAYED PAYOUTS, PROP-FIRM ACCOUNT VIOLATIONS OR CLOSURES, MARGIN CALLS, LOST OR CORRUPTED DATA, LOSS OF GOODWILL, OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

22.2 Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TIEDBOOK PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

22.3 Basis of the bargain. These limitations are an essential part of the agreement between you and us and reflect a reasonable allocation of risk for a low-cost software tool that you use to review your own records and that does not make trading decisions. They apply even if a limited remedy fails of its essential purpose.

22.4 What is not limited. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud, gross negligence or willful misconduct where the law does not allow it to be limited, or for death or personal injury caused by negligence. If you are a Consumer in the EEA or UK, we are responsible for foreseeable loss caused by our breach of these Terms or our failure to use reasonable care and skill, and the exclusions in Section 22.1 apply only to the extent permitted by your local law.

23. Indemnification

23.1 To the fullest extent permitted by law, you will defend, indemnify and hold harmless the Tiedbook Parties from and against any third-party claims, and all related losses, damages, liabilities, fines, costs and expenses (including reasonable attorneys' fees), arising out of or relating to: (a) your Customer Data; (b) your breach of these Terms or the Acceptable Use Policy; (c) your violation of any law or any agreement with a Third-Party Platform (including by creating or using an API Key or exporting data in breach of a platform's terms); (d) your trading activity; or (e) your violation of anyone else's rights.

23.2 We will promptly notify you of a claim (although a delay will only reduce your obligations to the extent it prejudices you), may participate with counsel of our choice at our own cost, and you will not settle a claim that imposes any obligation or admission on us without our written consent.

23.3 If you are a Consumer, this Section applies only to the extent your local law allows.

24. Dispute Resolution: Binding Individual Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES YOU AND US TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES THE RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU CAN OPT OUT WITHIN 30 DAYS (SECTION 24.10).

24.1 Scope. This Section applies if you live in the United States, or if you are outside the United States and the law where you live allows it to apply. It covers any dispute, claim or controversy between you and us arising out of or relating to the Service, these Terms, any prior version of them, or our relationship, whether based on contract, statute, tort, fraud or any other legal theory, and including disputes about the scope, enforceability or arbitrability of this Section (except as stated in Section 24.7) (a "Dispute").

24.2 Try to resolve it informally first. Before starting arbitration or a small-claims case, the party bringing the Dispute must send a written notice ("Notice of Dispute") describing it, the relief sought, and the sender's name, email and mailing address. Notices to us go to legal@tiedbook.com and, by mail, to MRSLM Group LLC, 7095 Hollywood Blvd #484, Los Angeles, CA 90028, Attn: Legal. We will send notices to the email on your Account. Both parties will then negotiate in good faith for at least 60 days, and either party may request an individual telephone or video settlement conference, which the person bringing the claim must personally attend (with counsel if they wish). Limitation periods are paused during this 60-day period. Completing this process is a condition of starting arbitration.

24.3 Small claims. Either party may instead bring an individual claim in small-claims court in the county where you live or in the county of our principal place of business in Florida, if the claim qualifies and stays there on an individual basis.

24.4 Excluded claims. Either party may bring in court: (a) claims for infringement or misappropriation of intellectual property; and (b) requests for temporary injunctive relief to prevent irreparable harm while an arbitration is pending.

24.5 Binding arbitration. If a Dispute is not resolved informally, it will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (and, where applicable, its Mass Arbitration Supplementary Rules) in effect when the arbitration is filed, as modified by this Section. The rules are available at www.adr.org. A single arbitrator will decide the Dispute. The Federal Arbitration Act (9 U.S.C. §1 and following) governs the interpretation and enforcement of this Section. If the AAA is unavailable or unwilling to administer the arbitration, the parties will agree on, or a court will appoint, a substitute administrator.

24.6 Procedure, location and costs. Unless the parties agree otherwise, the arbitration will take place by video conference or, if an in-person hearing is required, in the county where you live or another location agreed by the parties. For claims of US $10,000 or less, the arbitration may be decided on written submissions alone unless either party requests a hearing or the arbitrator decides one is needed. Fees will be paid as provided in the AAA Consumer Arbitration Rules; we will pay all AAA administrative and arbitrator fees above the consumer filing fee that the rules assign to you, unless the arbitrator finds that your claim or the relief sought was frivolous or brought for an improper purpose under Federal Rule of Civil Procedure 11(b). Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law. The arbitrator may award the same individual relief a court could award, including injunctive or declaratory relief, but only in favor of the individual party seeking relief and only to the extent needed to provide relief warranted by that party's individual claim.

24.7 Class-action and jury-trial waiver. YOU AND WE EACH AGREE THAT DISPUTES WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding, except as set out in Section 24.8. YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY. Only a court, not an arbitrator, may decide disputes about the enforceability of this Section 24.7. If a court finds this Section 24.7 unenforceable as to any claim or form of relief (for example, a request for public injunctive relief), that claim or relief will be severed and decided by a court (as set out in Section 25) after the arbitration of all other claims is complete, and the rest of this Section 24 remains in effect.

24.8 Mass filings. If 25 or more similar Demands for Arbitration are filed against us by or with the help of the same or coordinated counsel or organizations, the AAA Mass Arbitration Supplementary Rules will apply, and the parties agree that the cases may be administered in batches (for example, of 50 cases each, with one arbitrator per batch where the rules permit), with the remaining cases held in abeyance and limitation periods paused until each batch is resolved. Both parties will cooperate in good faith to implement this process. This provision does not limit any party's right to seek individual relief.

24.9 Time limit. To the fullest extent permitted by law, any Dispute must be started (by Notice of Dispute) within one year after the claim arose; otherwise it is permanently barred. This does not apply where a law prohibits shortening the limitation period.

24.10 Your right to opt out. You may opt out of this arbitration agreement by emailing legal@tiedbook.com within 30 days after you first accept these Terms, from the email address on your Account, with the subject line "Arbitration Opt-Out" and a statement that you decline this arbitration agreement. Opting out does not affect any other part of these Terms, and it does not affect any arbitration agreement you have with us under a different agreement. If you opt out, Section 25 governs where Disputes are heard.

24.11 Changes to this Section. If we make a material change to this Section 24, we will notify you, and you may reject the change by emailing legal@tiedbook.com within 30 days of the change taking effect. Rejecting it means the most recent version of this Section that you accepted continues to apply.

24.12 Severability. Except as provided in Section 24.7, if any part of this Section 24 is found unenforceable, the rest remains in effect.

25. Governing Law and Venue

25.1 Governing law. These Terms and any Dispute are governed by the laws of the State of Florida, USA, and applicable U.S. federal law (including the Federal Arbitration Act), without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25.2 Venue. Subject to Section 24, any action that is not arbitrated will be brought only in the state or federal courts located in the county in Florida where MRSLM Group LLC has its principal place of business, and you and we consent to the personal jurisdiction of those courts and waive any objection to venue there.

25.3 Consumers outside the United States. If you are a Consumer living in the EEA, UK, Switzerland or another country whose laws give you the right to rely on local consumer law or to sue in your local courts, nothing in this Section takes that right away. You may also have access to alternative dispute resolution where you live.

26. Export Controls and Sanctions

26.1 You may not use, export or re-export the Service in violation of U.S. export laws (including the Export Administration Regulations) or the sanctions programs administered by the U.S. Treasury Department's Office of Foreign Assets Control (OFAC), or any other applicable export or sanctions law.

26.2 You confirm that you are not (a) located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria and the Crimea, so-called Donetsk People's Republic and Luhansk People's Republic regions of Ukraine, as that list may change); or (b) on, or owned or controlled by anyone on, any U.S. government restricted-party list, such as the OFAC Specially Designated Nationals List or the Commerce Department's Entity List.

26.3 We may block access from, and terminate Accounts associated with, sanctioned locations or persons, and no refund will be due where providing one would breach sanctions law.

27. Changes to the Service and to these Terms

27.1 The Service. We continuously improve the Service and may add, change or remove features. If we remove a material feature that is central to the plan you paid for, during a Billing Period you have prepaid, you may cancel and receive a pro-rata refund of the unused prepaid fees by emailing support@tiedbook.com within 30 days of the change.

27.2 These Terms. We may update these Terms to reflect changes in the Service, the law or our practices. We will post the updated Terms with a new "Last updated" date. For material changes, we will notify you by email or in the Service at least 30 days before they take effect (or sooner where a change is required by law or addresses security or abuse). If you do not agree, you may cancel before the change takes effect and, if you have prepaid, request a pro-rata refund of the unused period. Continuing to use the Service after the effective date means you accept the updated Terms. Changes do not apply retroactively to Disputes that arose before the change was posted.

28. Notices and Electronic Communications

28.1 To you. We may send notices to the email address on your Account or show them in the Service. Email notices are treated as received 24 hours after sending unless we receive a delivery failure.

28.2 To us. Send legal notices to legal@tiedbook.com and, for formal legal process, by mail to MRSLM Group LLC, 7095 Hollywood Blvd #484, Los Angeles, CA 90028, Attn: Legal. Service-related questions go to support@tiedbook.com.

28.3 Electronic communications. You agree to receive agreements, notices, receipts, renewal reminders and other communications electronically, and agree that they satisfy any legal requirement for written communications. You may withdraw this consent by closing your Account.

28.4 Transactional and marketing email. We send transactional emails (such as receipts, renewal reminders, security and legal notices) as part of the Service. Marketing emails are optional, and each one includes an unsubscribe link.

29. General Terms

29.1 Entire agreement. These Terms, together with the policies listed in Section 1.3 and any order confirmation, are the entire agreement between you and us about the Service and replace any prior agreements or statements on the subject. Marketing statements are not part of the agreement except to the extent they are repeated in these Terms or your order confirmation.

29.2 Order of precedence. If there is a conflict, the following order applies: (a) the order confirmation for your purchase (as to price and billing only); (b) these Terms; (c) the Refund & Cancellation Policy; (d) the other policies listed in Section 1.3.

29.3 Assignment. You may not assign or transfer these Terms without our written consent. We may assign them, without your consent, to an affiliate or in connection with a merger, acquisition, reorganization or sale of all or substantially all of the assets relating to the Service, provided the assignee agrees to be bound by them. We will notify you of any such assignment. Any other attempted assignment is void.

29.4 Force majeure. Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, government action, failures of the internet, power or telecommunications, failures or outages of hosting or payment providers or of Third-Party Platforms, and cyberattacks that occur despite reasonable security measures.

29.5 Severability. If any provision is found unenforceable, it will be enforced to the maximum extent permissible and the rest of these Terms remain in effect (subject to Section 24.7).

29.6 No waiver. A failure or delay in enforcing a provision is not a waiver of it.

29.7 Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, fiduciary or employment relationship.

29.8 No third-party beneficiaries. These Terms do not give rights to anyone other than you and us, except that the Tiedbook Parties may rely on Sections 21 to 23.

29.9 Interpretation. These Terms will not be construed against the drafter. If we provide a translation, the English version controls to the extent permitted by law.

29.10 Apple and Google platforms. The Service is currently delivered through the web and can be installed as a web app on phones; it is not distributed through an app store. If we later distribute an app through an app store, any additional terms required by that store will be presented at that time.

30. Contact

MRSLM Group LLC (doing business as Tiedbook) A Florida limited liability company 7095 Hollywood Blvd #484, Los Angeles, CA 90028

• Support and billing: support@tiedbook.com
• Legal, privacy and arbitration opt-out: legal@tiedbook.com
• Security reports: security@tiedbook.com
• Website: https://tiedbook.com

Related documents: Privacy Policy · Refund & Cancellation Policy · Cookie Policy · Risk Disclosure · Acceptable Use Policy · Security · Sub-processors · Copyright (DMCA) · Accessibility · Disclaimer & Trademarks